Call Management software

 

CommsOffice™ Express

CommsOffice™ Express is a telephony management and reporting solution that gives companies the ability to track and control telephone usage throughout their organisation. Extensions, trunks, groups and departments can be monitored and reported on, helping management make informed decisions.

Simply load the software onto a PC / Server and connect to the SMDR port of the phone system to start collecting data about all the calls in and out of your system.

 

Features

Unlimited client licenses
Personalised today screen by login
Full call management reporting
Wide range of reports
Ideal for any business phone system
Microsoft Outlook look and feel
Multi site reporting
Built in alarms and fraud prevention
Integration of call recording files
Simple on-line software registration
Easy to install and maintain
Includes custom build database utilities
UK based support, design & integration
Easy upgrade path to CommsOffice Pro, Enterprise or Voice

 

No reporting?
How do you manage?

After salaries, overall communication costs are the largest single office expense. These costs are usually unmanaged, increasing and out of control. Without accurate call information how can you manage the costs of your business.

How many non-business related calls are being made every day?
Do you have enough lines?
Do your callers ever get an engaged tone?
Are you missing calls / business?
Do some clients call before 8.30am?
Do you have enough cover at lunchtime?
Are your lines linked to the most efficient network carrier for your needs?
How many customers does your company aggravate, or worse lose, through abandoned calls and unacceptable ring times?
Do your staff call premium services?
Which department or individual incurs the majority of these costs?
What time of day are your phones most / least busy?
How's your marketing doing?
Are your adverts working?
If you can answer the questions above, you already have call reporting.


CommsOffice PRO

'Live' Call Management Software

CommsOffice™ Pro is a multisite 'live' telephony management and reporting solution that gives companies the ability to track and control telephone usage throughout their organisation. Contact Centres can be measured against their SLA's with live call statistics displayed on multiple wall boards.

Features

Full call management reporting
Wide range of reports
Integrated live ACD Stats
Ticker-tape scrolling or tile view of
live ACD stats
Ideal for contact centres
Microsoft Outlook appearance
Familiar and easy to use
Integration of voice recording files with
call management reporting
Multi-site capability
Built-in alarms and fraud prevention to
highlight telephone system abuse
Includes custom build database utilities
UK & US based support
Simple on-line software registration
Easy to install and maintain

Live Contact Centre Reporting
for Panasonic, Avaya IP Office
and Shoretel

CommsOffice™ Pro features full call management software, live ACD call statistics and a scrolling ‘tickertape’ agent view for monitoring a group of agents in a call or contact centre.

CommsOffice™ Pro provides information, to enable managers to obtain a wide range of reports that show telephony usage in their business.

The ‘Today’ screen shows a real-time, at a glance view of telephony usage. Information on live ACD call statistics assists any company that needs to monitor a group or multiple groups of agents in a contact or call centre. The scrolling desktop wallboard feature runs on your screen, no matter what application you are working in, providing fully customisable agent views.

In short, any company or organisation with a telephone system can benefit from using communications management software to monitor costs, productivity and efficiency.

 

 

 

 

 

 

 

 

Video Product Demonstration

Download Commsoft Express Brochure

Download CommSoft pro Brochure

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T: 0800-112-3280

0800 112 3280

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